Who We Are

VALOR ("we", "us", "our") operates this online store and is responsible for the personal information described in this policy. We are based in Ontario, Canada and handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial consumer-protection law.

If you have questions about this policy or your information, contact us at support@valororigins.com.

Information We Collect

We collect the following categories of personal information:

• Order and contact information your name, email address, shipping and billing address, and phone number where provided, collected when you place an order or contact us.
• Payment information processed directly by our payment providers. We do not see, receive or store your full card number.
• Account information if you create an account, your login credentials and order history.
• Marketing information your email address if you subscribe to our mailing list, and your interactions with the emails we send, such as opens and clicks.
• Device and usage information IP address, browser type, device identifiers, pages viewed, products viewed, and how you arrived at our site, collected automatically through cookies, pixels and similar technologies.
• Communications the content of messages you send us through our contact form, by email or on social media.

How We Use Your Information

We use personal information to:

• Process, fulfil and deliver your orders, and handle returns and exchanges
• Send order confirmations, shipping updates and other transactional messages
• Respond to your enquiries and provide customer support
• Send marketing emails where you have consented, and allow you to withdraw that consent at any time
• Show you relevant advertising on Meta platforms and TikTok, and measure how our advertising performs
• Understand how our store is used so we can improve it
• Detect, prevent and address fraud, abuse or security issues
• Meet our legal, tax and accounting obligations

We do not sell your personal information.

Consent

By placing an order or providing your information, you consent to our collecting and using it for the purposes described above. Where we rely on your consent for marketing, you may withdraw it at any time by using the unsubscribe link in any marketing email or by contacting us.

Withdrawing consent for marketing does not affect transactional messages relating to orders you have placed.

Service Providers We Share Information With

We share personal information with the following providers only as needed to operate our store:

• Shopify our e-commerce platform, which hosts this store and processes orders and checkout on our behalf.
• Payment processors including Shopify Payments and any wallet providers offered at checkout, such as PayPal, Apple Pay, Google Pay and Shop Pay, which process your payment directly.
• Klaviyo our email marketing platform, which stores subscriber information and sends our marketing and certain automated emails.
• Meta Platforms through the Meta Pixel, for advertising and measurement on Facebook and Instagram.
• TikTok through the TikTok Pixel, for advertising and measurement on TikTok.
• Shipping carriers to deliver your order and provide tracking.

We may also disclose information where required by law, in response to a valid legal request, or to protect our rights, our users or the public.

International Transfers

Some of our service providers store or process information outside Canada, including in the United States. This means your information may be subject to the laws of those jurisdictions and accessible to their courts and law-enforcement authorities. We take reasonable steps to ensure providers protect your information appropriately.

Cookies and Tracking

Our store uses cookies and similar technologies. These include cookies that are strictly necessary to operate the site, such as keeping items in your cart and enabling checkout, and cookies that help us understand site usage and measure marketing performance.

We use the Meta Pixel and the TikTok Pixel. These collect information about your activity on our site such as pages and products viewed, items added to cart, and purchases and share it with Meta and TikTok. This allows us to measure how our advertising performs and to show you relevant ads on those platforms, including ads based on products you viewed here.

You can manage advertising preferences directly with those platforms through your Meta account settings and your TikTok account settings. You can also control cookies through your browser settings, though blocking cookies may affect how parts of the store function.

How Long We Keep Information

We keep order records for as long as necessary to fulfil the purposes described in this policy and to meet our legal, tax and accounting obligations. Marketing subscriber information is kept until you unsubscribe or ask us to delete it.

Security

We use reasonable safeguards to protect personal information, and our checkout is encrypted. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where we are not required to retain it
• Withdraw your consent to marketing at any time
• Ask how your information has been used and who it has been shared with

To make a request, email us at support@valororigins.com. We may need to verify your identity before responding.

Children

Our store is not directed to children, and we do not knowingly collect personal information from anyone under 16 years of age. If you believe someone under 16 has provided us with information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. The date below shows when it was last revised.

Contact Us

For any question about this policy or your personal information, email support@valororigins.com or use our contact form.